Privacy Policy

Visio IT Solutions ("Visio IT", "we", "us") respects your privacy. This Privacy Policy explains what information we collect when you visit visioitsolutions.com or engage our services, how we use it, and the choices you have.

1. Information We Collect

Information you give us

When you fill out a contact form, message us on WhatsApp, email us, or sign a Service Agreement, you may share your name, company, email, phone number, and details about your IT environment.

Information collected automatically

We log basic technical information such as IP address, browser type, device, pages visited, and referring URL. We use a privacy-respecting analytics tool to measure aggregate traffic; we do not sell this data.

2. How We Use Your Information

• To respond to your inquiries and deliver requested services.
• To operate, maintain, and improve visioitsolutions.com and our services.
• To send service-related communications (e.g. incident notifications, scheduled maintenance, account updates).
• To comply with legal obligations and enforce our agreements.

3. Website Enquiries and WhatsApp

Website enquiry forms save your name, contact details, company, location, selected service, requirement, submission time and source page to our lead database so our authorised team can respond and track follow-up. Access is restricted to approved staff. Hosting is provided by Vercel, the database by Neon, and staff authentication by Clerk. A short-lived hashed network identifier is used to limit automated submissions; the lead database does not store your raw IP address.

After submitting an enquiry, you may also choose to open WhatsApp on your device with your details pre-filled. That message is only sent when you tap "Send" inside WhatsApp. Once sent, the message is delivered through Meta's WhatsApp infrastructure and is subject to WhatsApp's Privacy Policy.

4. Cookies

We use a minimal set of cookies and similar technologies to remember your preferences and measure traffic. You can disable cookies in your browser settings; some features of the site may not work as expected.

5. How We Share Information

We do not sell your personal information. We share information only with:

• Service providers who help us operate the site (hosting, analytics, email, CRM) — bound by confidentiality and data-protection obligations.
• Authorities when required by law, regulation, or valid legal process.
• A successor entity in connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiry submissions are typically retained for up to 24 months.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact support@visioitsolutions.com.

8. Security

We apply administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for businesses, not children. We do not knowingly collect personal information from anyone under 16.

10. International Transfers

We may process and store information in countries other than the one in which you reside. Where required by law, we use appropriate safeguards (e.g. Standard Contractual Clauses) for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

12. Contact

Questions about this Privacy Policy? Reach out at support@visioitsolutions.com or +91 95375 94397.